Chapter 5: Maintenance and troubleshooting
98-148232-E Log files 111
Log files
With AT commands you can command the EXPLORER 540 to send a diagnostics report or the
Event log, System log or AT command log to a specified FTP server. See Log file(s) on page 45.
To create a diagnostics report
The diagnostic report contains relevant information for troubleshooting. When contacting
your distributor for support, please enclose this file. To generate the report, do as follows:
1. Access the web interface.
2. Select
(Control panel) at the bottom of the page.
3. Select Support.
4. From the Support page, select Diagnostics report.
5. Select Generate report.
6. Select Download report.
7. Choose a location for the file and save it.
Call log and data log
The log holds detailed information on each call or data session to and from the EXPLORER 540,
including date and time, phone numbers, duration, amount of data transferred etc. Date and
time is UTC time, received from the satellite.
To see the log in the web interface, select
(Control panel) > Logs. See To use the logs on
page 59.
Event log
The Event log shows events that occurred in the past and are no longer active. It includes
events of informational character describing normal phases of operation for the terminal, and
also alerts that have appeared in the Alerts list.
To view the event log in the web interface, select Event log from the Support page.
To reset the administrator password
If you have forgotten the administrator password, do as follows:
1. Contact your supplier for a reset code.
Report the serial number and IMEI number of the terminal.
You can find the serial number on the label on the EXPLORER 540 or under
(Control
panel) > Support > About where you also find the IMEI number.
It may take a few minutes to generate the report.
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