Chapter 5: Maintenance and troubleshooting
98-148232-E Troubleshooting 110
The terminal is not
installed
The terminal has failed in the
installation process, or the
installation process was
cancelled.
If you want to restart the
installation process, restart
the terminal or access the
web interface and select
Control panel >
Installation.
Cellular modem error There is an error with the
EXPLORER 540 LTE Modem.
The text in the web interface
will normally show more
details on the type of error,
e.g. unknown APN.
Check that the APN for the
cellular connection is set up
correctly. You can set up the
APN in the web interface: In
the Dashboard click
in
the right side of the tile with
the EXPLORER Cellular
Modem.
PRISM server
rejected
authentication on
cellular connection
a
The PRISM server does not
recognize the shared
authentication key
transmitted on the cellular
connection.
Check that you have
configured the same shared
authentication key in the
PRISM server and the
EXPLORER 540.
PRISM server
rejected
authentication on
BGAN connection
a
The PRISM server does not
recognize the shared
authentication key
transmitted on the BGAN
connection.
Check that you have
configured the same shared
authentication key in the
PRISM server and the
EXPLORER 540.
a. This text is only shown in the Alerts list. The Terminal status field will still show Connecting....
Displayed text Explanation Remedy
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