Chapter 5: Maintenance and troubleshooting
98-148232-E Troubleshooting 109
Preparing for
software update
The terminal is preparing to
update the software.
Wait for the software update
to complete.
Error opening
software file
A wrong file name may have
been entered with the AT
command _IUPDFW.
Use the command
_IUPDFW? to show the
correct file name before
updating.
Software update is
already ongoing
You tried to start a software
update when someone else
had already started one.
Wait until the software
update is completed.
Software version is
already installed
You are trying to update the
software to a version that is
already installed.
Check your existing software
version, e.g. in the web
interface under Control
panel > Support > About.
Online software
update failed
Remote software update
failed.
Try again later.
If the problem persists,
contact your distributor.
Online software
update failed. Could
not establish PDP
context.
Remote software update
failed because the data
connection could not be
established. The reason may
be:
•no network resources,
•wrong APN, or
• no line of sight to the
satellite.
Check the status of the
terminal, e.g. in the web
interface. Make sure there is
line of sight to the satellite
and that the APN is correct.
Online software
update failed. Could
not connect to URL.
Remote software update
failed because the terminal
could not connect to the URL.
Check that you have
specified the correct URL in
your AT command, or enter
the correct IP address
instead.
Software update
transfer error
An error occurred while
trying to transfer the file for
software update to the
terminal.
Try again later.
If the problem persists,
contact your distributor.
Software update
transfer timeout
The system timed out before
the software file was
transferred to the terminal.
Try again later.
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