Chapter 5: Maintenance and troubleshooting
98-148232-E Troubleshooting 108
Network failure.
Reconnecting...
There is a problem, with the
network, e.g. congestion.
The terminal tries to
reconnect because it is set up
for Automatic Context
Activation.
Wait for the terminal to
reconnect.
If the problem persists,
contact your airtime
provider.
Unknown connection
problem
There is an unknown problem
with the connection.
Restart the connection e.g.
from the Dashboard in the
web interface. See Manual
activation of data
connections on page 37.
If the problem persists,
contact your airtime
provider.
Not registered to
the network
The terminal is not registered
on the satellite network.
You can only make a
connection if the terminal is
registered on the satellite
network.
Make sure that:
• The SIM card is present.
• The PIN has been
entered (if used).
• The terminal is pointed.
See To get started on
page 9 for details.
Data connections not
possible due to high
temperature
Critically high temperature is
causing the terminal to shut
down. The internal
temperature has reached 84
degrees Celsius.
None. For information on
ambient temperature, see
General specifications on
page 114.
Contact your distributor if
the problem persists.
Satellite signal
lost
The system no longer
receives a signal from the
satellite.
Make sure the antenna has a
clear view to the satellite.
Registration for
voice failed
The system has not yet been
allowed to register for voice
services (Circuit Switched).
If the problem persists,
contact your airtime
provider.
Registration for
data failed
The system has not yet been
allowed to register for data
services (Packet Switched).
If the problem persists,
contact your airtime
provider.
Displayed text Explanation Remedy
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