Chapter 5: Maintenance and troubleshooting
98-143082-D Log files 93
Log files
To create a diagnostics report
The diagnostic report contains relevant information for troubleshooting. When contacting
your distributor for support, please enclose this file. To generate a diagnostic report, do as
follows:
1. Select Terminal access from the EXPLORER Connect app, or access the web interface.
2. Select
(Control panel) at the bottom of the page.
3. Select Support.
4. From the Support page, select Diagnostics report.
5. Select Generate report.
6. Select Download report.
7. Choose a location for the file and save it.
Call log and data log
The log holds detailed information on each call or data session to and from the EXPLORER 510,
including date and time, phone numbers, duration, amount of data transferred etc.
Date and time is UTC time, received from the satellite.
To see the log in the web interface, select
(Control panel) > Logs. See To use the logs on
page 42.
Event log
The Event log shows events that occurred in the past and are no longer active. It includes
events of informational character describing normal phases of operation for the terminal, and
also alerts that have appeared in the Alerts list.
To view the event log in the web interface, select Event log from the Support page.
Antenna software
could not be loaded
Antenna failed to start up
normally.
Restart the terminal.
Contact your distributor if
the problem persists.
Antenna could not
enter main
application mode
Antenna failed to start up
normally.
Restart the terminal.
Contact your distributor if
the problem persists.
Displayed text Explanation Remedy
It may take a few minutes to generate the report.
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