Chapter 5: Maintenance and troubleshooting
98-143082-D Troubleshooting 92
Too low temperature
warning
Low ambient temperature is
causing the performance of
the terminal to be degraded
or halted.
The terminal will assume
radio silence if the problem is
in the ACM module of the
antenna.
Move the terminal to a
warmer location. For
information on ambient
temperature limits, see
General specifications on
page 95.
Temperature too high
(critical)
Terminal: Critically high
temperature is causing the
terminal to shut down.
Antenna: Critically high
temperature is causing the
antenna to stop transmission.
If possible, move the failing
unit to a cooler location. For
information on ambient
temperature, see General
specifications on page 95.
Contact your distributor if
the problem persists.
Too high temperature
warning
High ambient temperature is
causing the performance of
the system to be degraded or
halted. If the problem is in
the terminal: The bit rate for
Standard data is reduced.
If the problem is in the
antenna: The bit rate is
reduced.
Move the terminal to a
cooler location. For
information on ambient
temperature limits, see
General specifications on
page 95.
Satellite signal
lost
The system no longer
receives a signal from the
satellite.
Make sure the antenna has a
clear view to the satellite.
Registration for
voice failed
The system has not yet been
allowed to register for voice
services (Circuit Switched).
If the problem persists,
contact your airtime
provider.
Registration for
data failed
The system has not yet been
allowed to register for data
services (Packet Switched).
If the problem persists,
contact your airtime
provider.
Software update
still fails after
several retries
The terminal was unable to
upload new software to the
antenna.
Contact your distributor.
Software update
failed
The terminal was unable to
upload new software to the
antenna.
Restart the terminal.
Contact your distributor if
the problem persists.
Displayed text Explanation Remedy
To Next Page
Loading...
