Chapter 5: Maintenance and troubleshooting
98-143082-D Troubleshooting 91
WLAN control WLAN failed to start up
normally.
Restart the terminal. Contact
your distributer if the
problem persists.
Unknown connection
problem
There is an unknown problem
with the connection.
Restart the connection e.g.
from the Dashboard in the
web interface. See To start
and stop data connections
(BGAN) on page 20.
If the problem persists,
contact your airtime
provider.
Not registered to
the network
The terminal is not registered
on the satellite network.
You can only make a
connection if the terminal is
registered on the satellite
network.
Make sure that:
• The SIM card is present.
• The PIN has been
entered (if used).
• The terminal is pointed.
See To get started on
page 5 for details.
Closing terminal due
to high temperature
Critically high temperature is
causing the terminal to shut
down.
If possible, move the failing
unit to a cooler location. For
information on ambient
temperature, see General
specifications on page 95.
Contact your distributor if
the problem persists.
USB power limited to
0.5A due to high
temperature
Because the temperature is
too high, the USB power is
limited to 0.5 A, even if it is
set up to use 1.0 A.
Move the terminal to a
cooler location, or avoid
connecting equipment that
requires more than 0.5 A.
Temperature too low
(critical)
Low ambient temperature is
causing the performance of
the terminal to be degraded
or halted.
Move the terminal to a
warmer location. For
information on ambient
temperature limits, see
General specifications on
page 95.
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