Chapter 5: Maintenance and troubleshooting
98-143082-D Troubleshooting 90
Antenna - Startup
temperature too low
The temperature in the
antenna is too low for the
system to start up.
None. If the ambient
temperature is outside the
specified limits, the antenna
may not be able to start up
properly. Refer to General
specifications on page 95
for temperature
specifications.
Connection closed.
Data or time limit
exceeded.
The data connection is closed
because a data limit defined
in the web interface is
exceeded.
The data limit may be set to
avoid unintentional use of
bandwidth, e.g. if you forget
to close a connection after
use.
Restart the connection e.g.
from the Dashboard in the
web interface. See To start
and stop data connections
(BGAN) on page 20.
You can change the data
limits in the web interface
under Advanced > Data
limits.
Automatic activation
failed.
Reconnecting...
The terminal failed to
automatically activate a
Standard data connection at
start-up, even though it was
configured to do so.
Wait for the terminal to
reconnect.
Connection failed The terminal failed to
establish a connection.
Restart the connection e.g.
from the Dashboard in the
web interface. See To start
and stop data connections
(BGAN) on page 20.
Connection lost The data connection was lost. Restart the connection e.g.
from the Dashboard in the
web interface. See To start
and stop data connections
(BGAN) on page 20.
Network failure There is a problem, with the
network, e.g. congestion.
Try again later.
If the problem persists,
contact your airtime
provider.
Network failure.
Reconnecting...
There is a problem, with the
network, e.g. congestion.
The terminal tries to
reconnect because it is set up
for automatic activation.
Wait for the terminal to
reconnect.
If the problem persists,
contact your airtime
provider.
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