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Chapter 7 Service Warranty
Manufacture Process and Materials
Comen Company warrants the adopted materials and manufacture process comply with the requirements,
under the normal using or maintenance state, if the report that the failure is proved to be caused by the
manufacture process and materials has been received by Comen Company, Comen Company will maintain or
replace the hardware products.
Software or Firmware
For the software or firmware installed in the hardware, Comen Company will replace the software or
firmware if the report that if the report that the failure is proved to be caused by the software or firmware
failure, but Comen Company do not warrant there is no interruption or mistake in the using process of the
hardware, software or firmware products.
Note: Comen Company does not responsible for the freight charge or other charges under this
warranty.
Comen Company is not responsible for the direct, indirect or final damage and delay caused by the following
situations:
Assembly, extensions, readjustments of any parts;
Modification and repair by unauthorized persons;
The damage caused by the non-normal using under the improper using conditions
The original serial no. label or manufacture mark has been replaced or removed
Improper operation
At present, under users requests, Comen Company will conditionally provide circuit diagram,
calibration methods and other information to help users through proper and qualified
technicians maintain those intrument parts which are classified by Comen Company and can be
maintained by users
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