Web Manager menu links............................................................................................ 33
Status screen...................................................................................................... 34
HW/FW versions screen.....................................................................................34
Event Log screen................................................................................................ 35
Registration status (CM state)............................................................................36
CM Feature screen.............................................................................................37
Logging settings..................................................................................................38
Logout.................................................................................................................39
Chapter 6: Troubleshooting.....................................................................40
Your telephony modem is plugged in, but the power light is off.................................40
Cannot access Internet.................................................................................................40
Cannot access Internet (Ethernet)............................................................................... 41
Accessing Internet is very slow.................................................................................... 41
No dial tone when I pick up the phone.......................................................................41
Chapter 7: Glossary................................................................................ 43
Warranty Information................................................................................................ 47
SURFboard
®
SBV3202 DOCSIS 3.0 telephony modem for Xfinity
®
customers User Guide STANDARD Revision x.3 10