Chapter 1: Getting started
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Ethernet cable:This is a network cable used for wired connections to the Internet. The
the connectors look like wide telephone connectors. You can purchase this cable at a
computer retailer. If you are connecting your telephony modem directly to a computer
or to a wireless router (with the Ethernet connection from your telephony modem
connected to the WAN input on the router), ask for Category 5e (CAT5e) straight-through
cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable.
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Wall-mounting hardware (optional): If you want to wall-mount your telephony modem,
you need to obtain two drywall anchors or wood screws.
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Information packet: Your service provider should furnish you with a packet containing
information about your service and how to set it up. Read this information carefully and
contact your service provider if you have any questions.
Set up your service
Before you install your new telephony modem, visit xfinity.com/activate to establish an
Internet account and telephone service. You will need the information below to activate
your account:
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Serial number (see the telephony modem label affixed on the bottom of your telephony
modem)
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Cable MAC addresses of the unit (printed on a sticker affixed to your telephony modem)
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Telephony modem model number
If you cannot activate your account online, call Comcast at 1-800-Xfinity
(1-800-934-6489). Check that you have the following information before calling:
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your XFINITY account number
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phone number associated with your account
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your user name and password
SURFboard
®
SBV3202 DOCSIS 3.0 telephony modem for Xfinity
®
customers User Guide STANDARD Revision x.3 13
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