16-2 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: Lorise Fazio Saved date: 06/06/00 9:47 AM
Part Number: 170045-002 File name: Ch16.doc
While your computer is configured just for you, problems you
encounter while working may not be unique. Eliminating the
typical problems described in these troubleshooting sections
may save you time and money. If you have a problem with
your computer, consider the problems and possible solutions
in the troubleshooting sections. If the problem appears related
to a software application, also check the documentation
provided with the software. You may discover something you
can resolve easily by yourself. If the condition persists,
contact your Compaq authorized service provider or the
Customer Support Center.
Solving Basic Problems
Problem Possible Cause Solution
Computer appears
locked up and will
not turn off when the
Power button is
pressed
Software control of
the Power switch is
not functional.
Press and hold the
Power button for four
seconds; the release.
This invokes the
hardware overdrive for
the Power button.
Computer powered
off automatically.
The unit temperature
was exceeded.
Unit is in an exceedingly
hot environment. Let it
cool down.
The fan is blocked. Contact your Compaq
authorized reseller or
service provider.
Solving Audio Problems
Problem Possible Cause Solution
Computer does not
beep after the
Power-On Self-Test
(POST)
System beeps have
been turned down.
Use the Fn+F5 hotkeys to
turn up the system
volume.
No sound Audio drivers not
installed
Remove the audio
device in the Device
Manager and restart the
computer. Refer to the
audio driver
documentation for
instructions on installing
audio drivers for third
party drivers.
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