16-10 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: Lorise Fazio Saved date: 06/06/00 9:47 AM
Part Number: 170045-002 File name: Ch16.doc
Solving DVD Drive Problems
Problem Possible Cause Solution
Certain files on a
DVD disc will not
play using the
MediaPlayer
The MediaPlayer
does not initiate the
authentication
process necessary for
playback of DVD files.
Attempts to play these
files will result in no
video being played.
Use the DVD Player to
play all content. This is
the correct way to view
all DVD files.
A DVD disc inserted
in the DVD drive
with DVD Player
running will not play
In the drivers for most
DVD drives there is
an Auto-Insert
Notification option
that is turned on by
default. This option
lets the operating
system know when a
DVD or compact disk
is inserted into the
DVD drive. The
purpose of the feature
is to begin running
software or to begin
playback of a disk
when it is first inserted
into the drive without
the need for running
an application.
If this option is turned
off, the DVD Player
application does not
know that you
inserted a DVD disk.
To turn this option on in
Windows 95 or Windows
98, use the following
procedure:
1. Click
Start
→Settings→
Control Panel.
2. Double-click the
System icon; then
select the Device
Manager tab.
3. Locate the CD
listing, and click the
entry for your DVD
drive.
4. Click the Properties
button and then the
Settings tab.
5. Locate and click the
checkbox labeled
Auto Insert
Notification.
6. Click OK to save the
change.
7. Restart Windows, if
necessary, for the
change to become
active.
Continued
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