Troubleshooting 16-17
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: Lorise Fazio Saved date: 06/06/00 9:47 AM
Part Number: 170045-002 File name: Ch16.doc
Solving Infrared Problems Continued
Problem Possible Cause Solution
Cannot transmit
data
Direct sunlight,
fluorescent light, or
flashing incandescent
light is close to the
infrared connection.
Remove the interfering
light source(s).
There is interference
from other wireless
devices.
Keep remote control
devices such as wireless
headphones and other
audio devices away from
the infrared connections.
There is a physical
obstruction
Do not place objects
between the two devices
if the objects will
interfere with a line-of-
sight data transmission.
One of the devices
was moved during
data transmission.
Do not move either
device during data
transmission.
The units are
orientated incorrectly.
Adjust the devices so
that they point directly at
one another.
The distance between
the devices is too
great.
Verify that the devices
are not more than 1.5
feet (about 0.5 meters)
apart.
Infrared port does
not work
Direct sunlight,
fluorescent light, or
flashing incandescent
light is close to the
infrared connection.
Remove the interfering
light source(s).
There is interference
from other wireless
devices.
Keep remote control
devices such as wireless
headphones and other
audio devices away from
the infrared connections.
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