16-28 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: Lorise Fazio Saved date: 06/06/00 9:47 AM
Part Number: 170045-002 File name: Ch16.doc
Solving Modem Problems Continued
Problem Possible Cause Solution
Modem loses
connection
Call Waiting may be
interfering with the
connection.
Disable Call Waiting
before dialing.
For information about
disabling Call Waiting,
consult your operating
system documentation.
To obtain the disable call
waiting code for your
dialing area, consult
your local telephone
service provider.
Another device on
your telephone line
may be causing
interference.
Hang up an extension
telephone and
disconnect any other
devices that may be
using the same
telephone line, then
redial.
Hibernation was
initiated; the computer
reached a low-battery
or critical low-battery
condition.
1. Restore power, if
necessary.
2. Slide the power
switch to exit
Hibernation, if
necessary.
3. Restart the
communications
software application.
Your service provider
may have an inactivity
timeout.
Ask your service
provider if idle time on
the line terminates the
connection.
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