COMPRO IP70 - Connectivity Troubleshooting

9-3Trouble with the ActiveX Client
Chapter 9: Troubleshooting
Trouble with the ActiveX Client
Once you launch the Internet Explorer and enter the camera’s IP address in the address eld, you'll be asked
for the user name and password combination (the default is admin/admin, case sensitive).
Note:
The ActiveX component developed by Compro
currently only runs on Microsoft Internet Explorer 6 or
greater. It does not function on other web browsers for
the time being.
No user interface in the browser:
This could be related to three possible causes.
1. ActiveX was not installed: Please install the ActiveX component by following the instruction on the
screen. This component must be installed. Otherwise you will not have access to the user interface.
Figure 9-3. ActiveX warning
Figure 9-4. ActiveX installation
Figure 9-5. ActiveX installation
2. ActiveX was installed but not enabled: Ensure that the ActiveX had been correctly registered with
yourInternetExplorer.Pleasecheckthatyou’vegotboththe“ComproClientActivex”and“USActiveX”
control components registered and enabled under Tools -> Manage Add-ons.