Genus G1 MARK II Users Manual
UM3010-2
Service & Technical Support
RMA Policy
Return Material Authorization (RMA) Procedure: The CMI Service Center assigns an RMA
number for all products returned for service. If you have a product that requires service,
please contact the CMI Service Center at 1-800-527-4998 or 860-253-4218.
The CMI Service Center provides various service options:
• Maintenance – Annual (five day in-house turnaround)
• Incident Maintenance – Flat Fee (five day in-house turnaround)
• Time & Material – Three options (two, five and 10 day turnaround)
The following information is required to process the return:
• Model and serial number of product
• Brief description of problem
• Name and telephone number of technical contact
• Customer’s return address
• Customer’s billing address
After RMA # is issued, please return the product to the address below in a shock-proof
package to the CMI Service Center. Please ensure the RMA# is clearly marked on the
outside of the package and ship to:
CMI Service Center
227 Brainard Road
Enfield, CT 06082
Attn: RMA# _____________
Returned products cannot be processed without an RMA number.
Technical Support
CMI’s Technical Support Number: 888-753-8222 can be reached during the
following hours of operation: M-F, 8:00 A.M. – 4:30 P.M. EST excluding
holidays
Revision B 10-30-07 68
To Previous Page
Loading...