Control Module Genus G1 Mark II - Troubleshooting Terminal Issues; Terminal Power and Loader Issues; Default Load and Network Issues; Serial Loader Mode and Network Issues

Genus G1 MARK II Users Manual
UM3010-2
Troubleshooting Terminal Issues
Terminal Issue Possible Causes Resolution
Terminal does not power on No Power to the terminal. Verify power cable is
connected to terminal. If a
UPS is included verify power
is connected to the UPS and
the power cable from the
UPS is connected to the
Terminal. Contact your
service technician or
electrical contractor.
Loader screen does not
display; only the copyright
screen then it goes blank
Loader is missing or has
become corrupt.
Refer to the Service and
Technical Support section in
this document.
Default loads all the time
after Loader
Genus executable has
become corrupt or needs to
be programmed.
Reload Genus to the
terminal. Refer to Steps to
Re-Program Genus
Firmware section in this
document.
Terminal stops at “Initializing
network”
Terminal is searching for
DHCP and/or Network
connection is not available.
Wait at least 3 minutes.
Make sure your network
cable and switch are
connected and working
properly.
Terminal displays “Serial
Loader Mode”
Terminal does not have a
usable copy of Genus or
Default.
Refer to the Service and
Technical Support section in
this document.
Revision B 10-30-07 55
Copyright 2007 by
Control Module Inc.
Program: PS00XXX
Released: 04/09/07
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