Genus G1 MARK II Users Manual
UM3010-2
Troubleshooting Genus WiFi
Troubleshooting Suggestions Table
Issue Resolution
The WiFi Module cannot find
the Access Point.
Verify that the Link LED is solid green. If it isn’t, refer to “LED
Troubleshooting” table.
The AP (Access Point)
cannot find the WiFi Module.
Click the Refresh button in your Access Point’s configuration
application. If the problem remains, check the WiFi Module’s
physical connections. Then power-down the WiFi Module, power
it up, and check the LED status. The “WiFi LED Description” table
defines the various LED status indications. Make sure that there
is not another AP in the area that may be interfering with your AP.
If the problem remains, contact CMI.
The WiFi Module cannot
associate with an Access
Point.
Change the location of the WiFi Module to improve reception. If
that does not help, go into the WiFi configuration and be sure the
SSID matches that of the Access Point (remember the SSID is
case sensitive). Also verify that the security settings such as WEP
keys or WPA PASSPHRASE match the AP exactly.
The Genus terminal cannot
access the WiFi Module for
setup purposes
Most likely the Terminal does not know the IP address of the WiFi
Module. This will happen if the Module is set for DHCP and the
Module obtains an IP from the server. The Terminal will be able to
access the Module by using the WiFi Module’s fallback IP
address. The WiFi Module will revert back to the fallback
Ethernet settings after 60 seconds if it is moved out of range
of the AP or if the AP is powered down. Fallback mode is
indicated when the Power LED changes from amber to green and
the Link LED is blinking red.
Default Fallback Ethernet Settings
IP address: 192.168.0.68
Subnet Mask: 255.255.255.0
Gateway IP: 0.0.0.0
DHCP must be turned off in the Genus terminal and fixed address
settings entered that match the above values. The first three
octets of the Terminal must match the address above. The last
octet must be something other than 68.
The Genus terminal still
cannot access the WiFi
Module after “fallback” has
occurred.
The fallback Ethernet settings have been changed to something
other than the default values. The default values can be restored
to the WiFi Module by turning the Module on while holding the
reset button momentarily. All user changed values will be
defaulted.
Revision B 10-30-07 57
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