TROUBLESHOOTING
Problem Action
Unit is not turning on.
1. Check to make sure the battery is
properly seated in handheld unit (pg. 76).
2. Recharge handheld & collar units (pg. 26).
3. Check to see if rechargeable battery
needs replacement (pg. 22).
Handheld Unit shows
full battery but is not
charging and does
not turn on.
1. Remove the battery, plug the charger into
Handheld Unit, then reinstall the battery
while the charger is still plugged into the
Handheld Unit.
Experiencing outside
interference.
1. Avoid Obstructions and Magnetic
Interference (pg. 66).
2. Refer to changing channel (pg. 66).
Dog is not responding
to Stimulation.
1. Check to see that both units are powered
on and battery has full charge (pg. 28).
2. Test both units at differing ranges (pg. 54).
3. Check for properly fitted collar (pg. 32).
4. Increase stimulation level (pg. 33).
Unit(s) will not pick
up GPS signal.
1. Avoid Obstructions and Magnetic
Interference (pg. 29).
2. Restart Handheld Unit AND Collar Unit
and wait 5 minutes. Restart 3-4 times
until signal acquired.
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