54 Troubleshooting
Installation Problems
This section describes issues that could prevent a successful installation and provides
recommended solutions to those issues.
Problem Solution
The network cable is loose. Reconnect the data cable to the network port and the printer.
Restart the printer.
The printer displays Ready
on the LCD panel, but it is
not available.
Follow your network troubleshooting procedures to isolate
and test each component of the computer-to-printer
communication link.
Suggestions:
Verify the computer-to-network connection by accessing a
network resource, such as a network drive.
The network administrator can test communication
between a server and the printer.
Make sure that the user is logged in to the network.
The printer is not
configured with the correct
network address
Make sure that the server name or IP address has been
entered in the Port Settings or Configure Port dialog box on
the computer. For more information about retrieving the
printer’s IP address, refer to “Retrieve the Printer’s Network
IP Address” on page 26. Make sure that Ready displays on the
printer's LCD panel.
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