M-Class 31
Problem Possible Cause Solution
Label Alignment is
incorrect. Pressing
FEED
successively
results in a label length
longer than actual, one-
inch.
Label Alignment Length
is not correct. The default
Label Alignment Length
is 1.00”, and will result in
this behavior when any
larger label length is used
without setting the
appropriate length
Set Label Alignment to AUTO. Press and hold
FEED
until
paper moves for automatic Label Alignment length
measurement.
~OR~
Measure the label length and use the Setup Menu to set the
new length. Print a Database Configuration label to ensure the
new length has been set.
Tear Mode is selected
but the label stop
position (present
position) is not far
enough forward.
Another present position
has been determined.
Enabling the Present
Sensor causes the label
stop position (present
position) to be
approximately 0.1”
behind the peel bar.
~OR~
The Present Adjust value
is not correct.
Disable the Present Sensor.
~OR~
Ensure the host computer is not providing a Present Distance
shorter than is required for the Tear Bar.
Use the Setup Menu to modify the Present Adjust value.
Tear Mode is selected
but the label stop
position (present
position) is too far
forward.
Another present position
has been determined.
~OR~
The Present Adjust value
is not correct.
Ensure the host computer is not providing a Present Distance
longer than is required for the Tear Bar.
Use the Setup Menu to modify the Present Adjust value.
The
ERROR
light
illuminates during label
alignment.
The label supply is empty Load media.
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