Decatur Electronics Genesis II Select - Page 64

Genesis II Select
™
User’s & Installation Manual
16/September/2015
64
13.2 Service Return Procedure
If you have questions, want a quick problem diagnosis, or need to
return your unit or a component from your unit for repair call Decatur
Electronics and ask to speak with a Customer Service Representative
or contact your authorized dealer.
To contact Decatur Electronics:
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Representative will issue you a return authorization (RA) number.
Write the RA number on your note and shipping label.
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incident that resulted in the problem. Failure to do so can delay
the return of your system.
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Decatur Electronics, Inc.
3433 East Wood Street
Phoenix, AZ, 85040, USA
RA # XXXXXX
Decatur Electronics does not accept items shipped COD. The
customer is responsible for all shipping charges to the Decatur
service location.
On warranty items Decatur Electronics will pay the freight (up to $10
US) for shipping the system from the repair facility to the customer.
We will charge the customer for any shipping charges above the
initial $10. If you want to ship your package express or next day air,
we will send you an invoice for these freight charges.