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All in One Printer
3335dn
Dell 3335dn Service Manual
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Diagnos
t
i
c aids
3-5
1
251 p
ape
r
jam
If t
he media is vi
sib
le from the front of
the MFP
, gent
l
y
pull
the media out
of the
mu
lti
pur
po
se feeder
.
If t
he media is not
visi
bl
e, perf
orm
the f
ollo
wing steps to cl
ear
t
he jam:
1.
Open
the front door
,
and remov
e the phot
oconduct
or kit and toner cartridge.
2.
Lif
t
th
e
fl
ap at the front
of the MFP
, and r
emov
e any jams
.
3.
Reins
er
t the photocond
uctor kit and
toner
cartridge.
154
156
Table of Contents
Default Chapter
3
Table of Contents
3
Table of Contents
11
Notices and Safety Information
11
Laser Notice
11
Lithium Warning
17
Safety Information
17
Preface
20
Conventions
20
General Information
21
Maintenance Approach
21
Print Engine Specifications
22
Memory
22
Print Quality Settings
22
Environment
23
Specified Operating Environment
23
Dimensions
23
Connectivity and Compatibility
23
Media Trays and Supply Capacity
24
Types of Print Media
25
Media Guidelines
26
Paper Characteristics
26
Unacceptable Paper
26
Selecting Paper
27
Selecting Preprinted Forms and Letterhead
27
Storing Paper
27
Using Recycled Paper and Other Office Papers
27
Digital Imaging Specifications
29
General Specifications
29
ADF Scan Speed
29
ADF Document Handling
29
Resolution and Color Depth
29
Flatbed Document Specifications
29
Flatbed Speed
29
Scanner Operating Environments
29
Scan Preview
29
Storage Environments (Packed)
29
Storage Environments (Unpacked)
30
Tilt
30
Scan and Copy Specific Specifications
30
Scan Resolutions
30
Output Resolutions
30
Duplex Scan
30
Scan File Output Formats
30
Supported Compressions
30
Supported Scan Destinations
30
Multiple Copies
30
Reduce / Enlarge
31
Fax Specifications
32
Phone Network Connectivity
32
Fax Resolutions
32
Miscellaneous FAX Specifications
32
Tools
33
Acronyms
34
Diagnostics Information
37
Start
37
Symptom Tables
37
Service Errors (8Xx.XX / 9Xx.XX's)
37
User Status and Attendance Messages
37
Symptom Tables
38
POST Symptom Table
38
Printer Symptom Table
39
Scan / Fax / Copy Symptom Table
40
Overview of the Operator Panel and Menus
41
Understanding the Home Screen
43
Using the Touch-Screen Buttons
45
Sample Touch Screen
45
Other Touch-Screen Buttons
46
Diagram of the Printer Menus
48
Messages and Error Codes
49
User Attendance Messages
49
Cartridge Error Messages
56
Paper Jam Error Codes (200-Series)
56
Service Error Codes
62
Fax Error Codes
67
Service Checks
71
Controller Board Service Check
71
Engine Board Service Check
72
Card Reader Service Check
73
Cooling Fan Service Check
73
Cover Interlock Switch Service Check
73
Dead Machine Service Check
74
Fuser Service Check
75
LVPS/HVPS Service Check
75
Main Motor Service Check
76
Networking Service Check
77
Operator Panel Service Check
79
Paper Feed Service Checks
79
Paper Jam Error Indication During POST
79
Media Picks but Stops Halfway through the Printer
80
Media Never Picks
80
Media Occasionally Mispicks or Picks Multiple Sheets at Once
80
Media Skews
81
Media "Trees," Wrinkles, Stacks Poorly, or Curls
81
Option Card Service Check
82
USB Port Service Check
82
Print Quality Service Checks
83
Blank Page
83
Black Page
84
Heavy Background
84
Partial Blank Image/White Spots (no Repeating Pattern)
85
Variation in Image Density Horizontally Across Page
85
Poor Fusing of Image
85
Light Print
86
White or Black Lines or Bands
86
Toner on Back of Page
86
Solving Print Quality Problems
87
Printhead Service Check
90
Transfer Roll Service Check
90
Tray 2 Service Check
91
840.XX Service Check
91
Black or Blank Page Copy Service Check
93
CCD Service Check
93
Flatbed Motor Service Check
93
Flatbed Home Position Service Check
94
ADF Cover Open Service Check
95
ADF Streak Service Check
95
ADF Paper Jam Service Check
96
ADF Feed Errors Service Check
97
ADF Duplex Service Check
98
Modem / Fax Card Service Check
99
Fax Transmission Service Check
100
Fax Reception Service Check
102
Escalating a Fax Issue to Second-Level Support
104
Diagnostic Aids
105
Accessing Service Menus
105
Configuration Menu (CONFIG MENU)
106
Available Menus
106
Maintenance Count Value (Maint Cnt Value)
107
Reset Maintenance Counter
107
Reset Photoconductor Maintenance Counter (Reset PC Cnt)
108
USB Scan to Local
108
Print Quality
108
Menu Settings Page
108
Event Log
108
Panel Menus
108
PPDS Emulation
109
Download Emuls
109
Factory Defaults
110
Energy Conserve
110
Min Copy Memory
110
Num Pad Job Assist
111
Format Fax Storage
111
Fax Storage Location
111
ADF Edge Erase
111
FB Edge Erase
111
Scanner Manual Registration
112
Disable Scanner
113
Paper Prompts
113
Envelope Prompts
113
Action for Prompts
113
Jobs on Disk
114
Disk Encryption
114
Power off
114
Wipe Disk
117
Font Sharpening
118
Require Standby
118
LES Applications
119
Key Repeat Initial Delay
119
Key Repeat Rate
119
Wiper Message
119
Clear Custom Status
120
USB Speed
120
USB Pnp
120
Exit Configuration Menu (Exit Config Menu)
120
Diagnostics Menu
121
Entering Diagnostics Menu
121
Available Tests
121
Registration (Printer)
122
Quick Test Page
123
Print Tests
124
Input Sources
124
Print Quality Pages (Prt Quality
124
Hardware Tests
125
Panel Test
125
Button Test
125
DRAM Test
126
Serial 1 Wrap
126
USB HS Test Mode
127
Duplex Tests
128
Quick Test (Duplex)
128
Top Margin (Duplex)
129
Sensor Test (Duplex)
129
Motor Test (Duplex)
129
Duplex Feed 1
130
Duplex Feed 2
130
Input Tray Tests
130
Feed Tests (Input Tray)
130
Sensor Test (Input Tray)
130
Output bin Tests
131
Feed Tests (Output Bins)
131
Sensor Test (Standard Output Bin)
131
Base Sensor Test
132
Device Tests
132
Quick Disk Test
132
Disk Test/Clean
132
Printer Setup
133
Defaults
133
Printed Page Count
133
Permanent Page Count
133
Serial Number
133
Engine Settings 1 through 4
133
Model Name
133
Configuration ID
134
Edge to Edge
134
Enable Edge to Edge Copy
134
Ep Setup
135
EP Defaults
135
Fuser Temperature (Fuser Temp)
135
Fuser Page Count
135
Warm up Time
135
Transfer
136
Print Contrast
136
Charge Roll
136
Gap Adjust
136
Auto Dark Adjust
136
Reports
136
Menu Settings Page
136
Event Log
136
Display Log
136
Print Log
137
Clear Log
137
Scanner Tests
138
ASIC Test
138
Feed Test
138
Sensor Tests
138
Exit Diagnostics
141
Printhead Assembly Electronic Adjustment
142
Printhead Assembly Mechanical Adjustment
143
SE Menu
145
Print SE Menus
145
General
145
Code Revision Info
145
History
145
Mac
145
Nvram
145
Npap
145
Tcp/Ip
145
Paper Jams
146
Avoiding Jams
146
Understanding Jam Numbers and Locations
147
Jam Messages and Their Locations
148
200 And 201 Paper Jams
148
202 Paper Jam
150
233 Paper Jam
152
240 - 249 Paper Jams
153
235 Paper Jam
153
290-294 Paper Jams
156
Repair Information
161
Handling ESD-Sensitive Parts
161
Removal Procedures
162
ACM Pick Tire Roller Removal
163
Card Reader Removal
165
Upper and Lower Card Reader Cover Removal
166
Card Reader Cable Removal
167
Controller Board Removal
168
Controller Board Shield
171
Controller Board Cage
174
Controller Board Fan
174
Engine Board Removal
175
Cover Open Sensor
176
Door Mount Removal
177
Duplex Removal
179
Duplex/Main Motor Gear Drive Interface Removal
181
Fan Removal
184
Front Access Door Removal
185
Fuser Removal
188
Scanner Front Cover Removal
191
Left Side Cover Removal
193
Front Door Access Cover Removal
194
Lower Front Cover Removal
195
LVPS/HVPS Removal
197
Main Motor Gear Drive Removal
200
Manual Feed Clutch Removal
202
Manual Feed Solenoid Removal
204
Media ACM ASM Feeder Removal
207
Media Feed Clutch with Cable Removal
210
Media Manual Input Sensor
212
Multipurpose Feeder Removal
215
Multipurpose Feeder (MPF) Feed Clutch Removal
218
Nameplate Cover Removal
221
Operator Panel Keypad Removal
222
Operator Panel Display Removal
223
Display Bezel
224
UICC Cable Removal
225
USB Cable Mount Bracket Removal
226
Operator Panel Support Removal
226
Display Rotation Support Removal
227
Left Rear Frame Assembly Removal
228
Right Rear Frame Assembly Removal
229
Tub Assembly Removal
230
Paper Input and Duplex Sensor Assembly Removal
231
Printhead Removal
232
MID Rear Cover Removal
233
Rear Door and Lower Rear Cover Removal
234
Rear Exit Guide Assembly with Sensor and Reversing Solenoid Removal
235
Right Side Cover Removal
237
Toner Level Sensor Removal
239
Top Cover Assembly Removal
240
Transfer Roll Removal
241
Upper Front Guide Assembly Removal
242
Wear Strip (Tray 1 and 250-Sheet Tray 2) Removal
243
Wear Strip (550-Sheet Tray 2) Removal
244
Imaging Component Removals
245
ADF Unit Removal
245
Flatbed Removal
246
Scanner Assembly Removal
248
ADF Separator Pad
255
ADF Separator Roll Assembly
256
Kickstand Removal
257
Output bin LED and Lens Removal
258
ADF Cable Removal
259
Left Scanner Cover Removal
260
Right Scanner Cover Removal
261
Option Board Installs and Removals
262
Lifting the Scanner to the up Position
262
Installing an Internal Solutions Port (ISP)
263
Printer Hard Disk Removal
266
Printer Hard Disk Installation on an ISP
267
Printer Hard Disk Installation Directly on the Controller Board
269
Fax Card Installation
270
Locations and Connections
273
Locations
273
Front View
273
Rear View
274
Print Engine Paperpath
275
Main Boards
276
Controller Board
276
Engine Board
277
Controller and Engine Board Connector Pin Values
278
Preventive Maintenance
281
Safety Inspection Guide
281
Lubrication Specifications
281
Scanner Glass Cleaning
281
Maintenance Kits
281
Parts Catalog
283
How to Use this Parts Catalog
283
Assembly 1: Covers
284
Assembly 2: Imaging
286
Assembly 3: Tray Assemblies
288
Assembly 4: Electronics
290
Assembly 5: Frame
292
Assembly 6: Options
294
Assembly 7: Power Cords
295
Part Number Index
301
Other manuals for Dell 3335dn
User Guide
303 pages
Brochure & Specs
4 pages
Setup Guide
52 pages
Quick Reference
4 pages
4
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Dell 3335dn Specifications
General
Brand
Dell
Model
3335dn
Category
All in One Printer
Language
English
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