2-42 Service Manual
13
Try using a different ethernet cable.
Did this remedy the situation?
Problem resolved Go to step 14.
14
Have the network administrator check the
network drop for activity.
Is the drop functioning properly?
Replace the controller
board. Go to “Controller
board removal” on
page 4-16
Contact the network
administrator.
15
Is the printer on the same wireless network as
the other devices?
Go to step 17. Go to step 16.
16
Assign the correct wireless network to the
printer.
Did this fix the problem?
Problem resolved Go to step 17.
17
Are the other devices on the wireless network
communicating properly?
Go to step 18. Contact the network
administrator.
18
Verify that the ISP wireless card cable and any
other ISP cables are properly seated in their
connectors.
Are the cables connected correctly?
Go to step 20. Go to step 19.
19
Properly reseat the ISP cables.
Did this fix the problem?
Problem resolved. Go to step 20.
20
Perform the option card service check. See
“Option card service check” on page 2-46.
Was there another faulty ISP option?
Replace the faulty ISP
option. See “Installing an
Internal Solutions Port
(ISP)” on page 2-103.
Go to step 21.
21
Replace the ISP wireless card? See
“Installing an Internal Solutions Port (ISP)”
on page 2-103.
Did this fix the problem
Problem resolved. Replace the controller
board. See “Controller
board removal” on
page 2-8.
Step Questions / actions Yes No
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