4. Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved.
5. In iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use.
6. If the problem is not resolved, replace the keyboard and/or mouse with a known working keyboard or mouse.
If the problem is not resolved, proceed to step 7 to troubleshoot other USB devices attached to the system.
If the problem is not resolved, proceed to troubleshoot other USB devices attached to the system.
7. Turn off all attached USB devices, and disconnect them from the system.
8. Restart the system.
9. If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the Integrated Devices
screen. If your keyboard is not functioning, use remote access to enable or disable the USB options.
10. Check if USB 3.0 is enabled in System Setup. If it is enabled, disable it and restart your system.
11. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default
settings. See the System board jumper setting section
12. In the IDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS
Use.
13. Reconnect and turn on each USB device one at a time.
14. If a USB device causes the same problem, turn off the device, replace the USB cable with a known good cable, and turn on
the device.
Next steps
If all troubleshooting fails, see the Getting help section.
Related references
Getting help on page 216
System board jumper settings on page 197
Troubleshooting iDRAC Direct - USB XML
configuration
For information about USB storage device and system configuration, see Integrated Dell Remote Access Controller User's Guide
at www.dell.com/poweredgemanuals
Steps
1. Ensure that your USB storage device is connected to the front USB Management Port, identified by
icon.
2. Ensure that your USB storage device is configured with an NTFS or an FAT32 file system with only one partition.
3. Verify that the USB storage device is configured correctly. For more information about configuring the USB storage device,
see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals
4. In the iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or iDRAC Direct
Only.
5. Ensure that the iDRAC Managed: USB XML Configuration option is either Enabled or Enabled only when the server
has default credential settings.
6. Remove and reinsert the USB storage device.
7. If import operation does not work, try with a different USB storage device.
Next steps
If all troubleshooting fails, see the Getting help section.
Related references
Getting help on page 216
Troubleshooting your system 203
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