System logs screen options............................................................................................................................................ 86
SupportAssist system resolution................................................................................................................................... 86
Verifying system memory in system setup BIOS.......................................................................................................87
Updating the BIOS............................................................................................................................................................ 87
Updating the BIOS in Windows................................................................................................................................ 87
Updating the BIOS in Linux and Ubuntu................................................................................................................ 87
Updating the BIOS using the USB drive in Windows..........................................................................................87
Updating the BIOS from the F12 One-Time boot menu.....................................................................................88
System and setup password...........................................................................................................................................88
Assigning a system setup password....................................................................................................................... 89
Deleting or changing an existing system setup password.................................................................................89
Clearing CMOS settings.................................................................................................................................................. 89
Clearing BIOS (System Setup) and System passwords.......................................................................................... 90
Chapter 6: Software.................................................................................................................... 91
Operating system configurations................................................................................................................................... 91
Downloading drivers.......................................................................................................................................................... 91
Chipset driver................................................................................................................................................................91
Serial IO driver.............................................................................................................................................................. 91
Graphics controller driver..........................................................................................................................................92
USB drivers................................................................................................................................................................... 92
Network drivers........................................................................................................................................................... 92
Realtek Audio................................................................................................................................................................93
Serial ATA drivers........................................................................................................................................................93
Security drivers............................................................................................................................................................93
Chapter 7: Troubleshooting......................................................................................................... 94
Handling swollen Lithium-ion batteries........................................................................................................................ 94
Dell SupportAssist Pre-boot System Performance Check diagnostics................................................................94
Running the SupportAssist Pre-Boot System Performance Check................................................................95
Built-in self-test (BIST)................................................................................................................................................... 95
M-BIST...........................................................................................................................................................................95
LCD Power rail test (L-BIST)................................................................................................................................... 96
LCD Built-in Self Test (BIST)................................................................................................................................... 96
Beep codes......................................................................................................................................................................... 96
Recovering the operating system................................................................................................................................. 96
Real Time Clock reset.......................................................................................................................................................97
Backup media and recovery options.............................................................................................................................97
WiFi power cycle............................................................................................................................................................... 97
Drain residual flea power (perform hard reset)......................................................................................................... 98
Chapter 8: Contacting Dell.......................................................................................................... 99
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