Streaked horizontal lines appear on prints
Action Yes No
Step 1
a Depending on your operating system, specify the tray or feeder
from Printing Preferences or the Print dialog.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the
paper in the tray?
Go to step 3. Change the paper
type and weight to
match the paper
loaded in the tray.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 4. The problem is
solved.
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 5. The problem is
solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked horizontal lines appear on prints?
Contact
technical
support.
The problem is
solved.
Troubleshooting 139
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