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Dell Vostro 3710 Service Manual

Dell Vostro 3710
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Vostro 3710
Service Manual
Regulatory Model: D17S
Regulatory Type: D17S003
March 2022
Rev. A00

Table of Contents

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Dell Vostro 3710 Specifications

General IconGeneral
Memory slots2x DIMM
Internal memory8 GB
Memory channelsDual-channel
Memory clock speed3200 MHz
Internal memory typeDDR4-SDRAM
Maximum internal memory64 GB
Memory layout (slots x size)1 x 8 GB
Bus typeDMI4
Processor cache18 MB
Processor cores6
Processor modeli5-12400
Processor familyIntel® Core™ i5
Processor frequency- GHz
Processor manufacturerIntel
Processor boost frequency4.4 GHz
Number of processors installed1
Antenna type1x1
Ethernet LANYes
Cabling technology10/100/1000Base-T(X)
Top Wi-Fi standardWi-Fi 5 (802.11ac)
WLAN controller modelRealtek RTL8821CE
Ethernet LAN data rates10, 1000, 100 Mbit/s
WLAN controller manufacturerRealtek
HDMI version1.4b
DisplayPort version1.4a
USB 2.0 ports quantity4
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity0
Chassis typeSFF
Product colorBlack
Placement supportedVertical
Water cooling systemNo
Audio systemHigh Definition Audio
Product typePC
Market positioningBusiness
Motherboard chipsetIntel B660
Power supply180 W
Power supply input voltage90 - 264 V
Power supply input frequency47 - 63 Hz
Operating shock40 G
Operating altitude-15.2 - 3048 m
Non-operating shock105 G
Operating vibration0.26 G
Non-operating altitude-15.2 - 10668 m
Non-operating vibration1.37 G
Storage temperature (T-T)-40 - 65 °C
Operating temperature (T-T)10 - 35 °C
Storage relative humidity (H-H)5 - 95 %
Operating relative humidity (H-H)20 - 80 %
Cables includedAC
Discrete graphics card modelNot available
On-board graphics card modelIntel UHD Graphics 730
Trial softwareMcAfee® Business Protection 30-day Trial, No Microsoft Office License Included 30 day
Operating system languageMultilingual
Operating system architecture64-bit
SSD capacityThe Solid State Drive's storage capacity in Gigabytes.
SSD interfaceNVMe, PCI Express
Storage mediaSSD
SSD form factorM.2
Optical drive typeDVD±RW
Total storage capacity256 GB
Compatible memory cardsNot supported
Harmonized System (HS) code84715000
Weight and Dimensions IconWeight and Dimensions
Depth292.8 mm
Width92.6 mm
Height290 mm
Weight4520 g

Summary

Working Inside Your Computer

Before Working Inside Your Computer

Steps to prepare the computer before performing internal maintenance or component replacement.

Safety Instructions

Guidelines for safe component handling and computer operation to prevent damage and injury.

ESD Protection

Information on preventing damage to sensitive electronic components from electrostatic discharge.

ESD Field Service Kit

Details on the components and proper use of an Electrostatic Discharge (ESD) field service kit.

Transporting Sensitive Components

Procedures for safely moving or shipping ESD-sensitive computer parts.

Lifting Equipment

Guidelines for safely lifting heavy computer hardware to prevent personal injury.

After Working Inside Your Computer

Steps to complete after servicing the computer, ensuring all parts are reassembled correctly.

Removing and Installing Components

Recommended Tools

Lists the essential tools required for various component removal and installation procedures.

Screw List

Provides a detailed list and types of screws used for securing computer components.

Major Components Overview

Visual identification and labeling of the main internal components of the Vostro 3710.

Left-Side Cover

Procedures for removing and installing the computer's left-side access panel.

Front Cover

Steps for safely removing and reinstalling the front chassis panel of the computer.

3.5-inch Hard Drive

Detailed instructions for removing and installing the primary 3.5-inch storage drive.

Hard-Drive and Optical-Drive Cage

Procedures for removing and installing the bracket that holds storage drives.

Optical Drive (Optional)

Steps for removing and installing the optional optical disc drive.

Power Button

Instructions for removing and installing the system's power button assembly.

Memory

Procedures for removing and installing memory modules (RAM) into the system.

M.2 Solid-State Drive

Steps for removing and installing M.2 form factor solid-state drives.

Wireless Card

Instructions for removing and installing the internal wireless network card.

Coin-Cell Battery

Procedures for removing and installing the computer's coin-cell battery (CMOS).

Antenna Modules

Steps for removing and installing the wireless network antenna components.

Media-Card Reader (Optional)

Procedures for removing and installing the optional media card reader.

Power-Supply Unit

Instructions for removing and installing the computer's internal power supply unit.

Fan Shroud

Steps for removing and installing the processor fan shroud.

Processor Fan and Heat-Sink Assembly

Procedures for removing and installing the CPU cooler assembly.

Processor

Instructions for removing and installing the Central Processing Unit (CPU).

System Board

Steps for removing and installing the computer's main motherboard.

System Setup

BIOS Overview

Explanation of the BIOS's role in managing computer hardware and data flow.

Entering BIOS Setup Program

Instructions on how to access the BIOS setup utility for system configuration.

Navigation Keys

Key mappings and functions for navigating through the BIOS setup menus.

Boot Sequence

Configuration options to define the order of bootable devices for the system.

One-Time Boot Menu

Accessing a temporary boot menu to select a boot device without changing default settings.

System Information

View detailed information about installed hardware and system configuration settings.

Boot Configuration

Settings related to the system's boot process, including boot modes and sequences.

Integrated Devices

Options to enable or disable onboard hardware like audio, USB, and network controllers.

Storage Options

Configuration settings for SATA/NVMe operation modes and storage interface.

Display Options

Settings for managing primary video controllers and full screen logo display.

Connection Options

Configuration for network controllers, wireless devices, and Bluetooth functionality.

Power Options

Settings controlling system power states, wake-up behavior, and AC power recovery.

Security Options

BIOS security features including TPM, Secure Boot, and data wipe functions.

Password Options

Settings for managing system and administrator passwords, including complexity rules.

Update, Recovery Options

Options for BIOS updates via UEFI and system recovery tools.

System Management Options

Settings for Service Tag, Asset Tag, and automatic system power management.

Keyboard Options

Settings for enabling keyboard error detection and Numlock LED behavior.

Pre-boot Behavior Options

Configuration for boot warnings, error handling, and UEFI boot process speed.

Virtualization Options

Settings for Intel Virtualization Technology (VT) and VT for Direct I/O.

Performance Options

Settings to control CPU cores, Intel SpeedStep, and C-States for performance.

System Logs Options

Options to manage and clear BIOS event logs.

System and Setup Password

Assigning and managing system and BIOS setup passwords for security.

Real Time Clock (RTC) Reset

Procedure to reset the system's BIOS defaults and date/time settings.

Clearing BIOS and System Passwords

Information on how to clear system and BIOS passwords, often requiring support contact.

Updating the BIOS

Methods for updating the system's BIOS firmware via Windows or USB drive.

Troubleshooting

Locate Service Tag or Express Service Code

Guidance on finding the unique identifier for accessing Dell support resources.

SupportAssist Diagnostics

Performing comprehensive hardware checks using the built-in diagnostic tools.

System Diagnostic Lights

Interpreting power and hard drive status indicator lights for system health.

Recovering the Operating System

Using Dell SupportAssist OS Recovery to diagnose and fix operating system issues.

WiFi Power Cycle

Procedure to troubleshoot internet connectivity issues by restarting network devices.

Drain Residual Flea Power (Hard Reset)

Steps to discharge residual electricity before component removal or replacement.

Getting Help and Contacting Dell

Self-Help Resources

Accessing Dell's online support portal, knowledge base, and documentation.

Contacting Dell

Information and contact methods for reaching Dell for sales and technical support.

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