Chapter 1
Chapter 2 Chapter 3 Chapter 4 Chapter 5
CHAPTER 4 - TROUBLESHOOTING TIPS
97
DIRECTV
Plus
®
DVR or TV Problems
Solution:
Problem: Partial programming loss/channels missing from the Guide/Channel is in the Guide but I can’t tune
to it.
Problem: My video and audio are out of sync.
You have lost channels in your Program Guide, or are unable to use the guide to tune to a channel.
The audio track does not match the lip movements on the screen.
Possible Causes:
Possible Causes:
- The channels might be excluded from the Favorites list currently in use.
- Your satellite dish may be incorrectly configured.
- Your receiver information may need to be refreshed.
- Problem with how the program was produced or how it was sent to DIRECTV for broadcast.
- Your surround sound system may be out of synch, or may be set up incorrectly.
- To change your Favorites List, press GUIDE on the remote, then press the YELLOW button and select Change Favorites List,
then All Channels. Or you can enter the channel number manually.
- To check the dish type set in your receiver’s preferences, press the MENU key on the remote control, then select Parental, Fav’s
& Settings, then System Setup. In the next menu, select Sat & Ant, then Repeat Satellite Dish Setup. Follow the steps. From the
Satellite Dish Type screen, make sure the proper dish type is selected (round, oval with a dual LNB or oval with a 5-LNB).
- To refresh your receiver information, go to directv.com, click on Customer Service, Troubleshooting, On-Screen Messages,
Please Call Customer Service, ext. 721. You will need to be logged into your account on directv.com to complete this process.
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