DirecTV HR22 - Page 98

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DIRECTV PLUS
®
DVR USER GUIDE
DIRECTV Plus
®
DVR or TV Problems
Problem: No Audio with Picture
You can see a picture from your DIRECTV
®
Receiver, but there is no sound.
Possible Causes:
Solution:
- Change the channel on your DIRECTV
®
Receiver. This may re-synch the audio.
- Rewind the program for about 5 seconds, then fast forward to live programming.
- Try changing the cables from your surround sound system to your receiver. Refer to your surround sound system’s manual for
assistance.
- If the issue continues, reset your DIRECTV Plus
®
DVR. Press the RESET button behind the access panel door on the front of the
DIRECTV Plus
®
DVR. You can also press MENU, press SELECT on Parental, Fav’s & Settings, then select System Setup. Select the
Reset item from the left menu and follow the on-screen instructions.
- If you have had sound from this receiver in the past, it is likely a setting has changed on the receiver or your TV.
- If this is a new setup and you have not had sound, check the cables between your TV and the receiver.
- Verify that your surround sound system is working, if applicable.
Solution:
- Verify “MUTE” button not activated.
- Raise or lower the volume. Did volume meter display on TV?
- Test sound on TV by changing the input to another source, such as a DVD player, game box, or antenna.
- If connected to stereo, make sure stereo is on and set to the correct mode.
- Verify audio cables are secure and connected correctly.
- If the issue continues, reset your DIRECTV Plus
®
DVR. Press the RESET button behind the access panel door on the front of the
DIRECTV Plus
®
DVR. You can also press MENU, press SELECT Parental, Fav’s & Settings, then select System Setup. Select the
Reset item from the left menu and follow the on-screen instructions.