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Using Troubleshooting Tools
If you have questions about over-the-air channels, contact the local broadcasters, not
DISH. Since DISH does not broadcast over-the-air signals, we cannot affect over-the-air
signal quality. However, your receiver's local-channel setup menus provide a signal
strength bar to help you aim an over-the-air TV antenna for the strongest possible signal.
USING TROUBLESHOOTING TOOLS
Your receiver and remote control have troubleshooting tools that a DISH Customer
Service Representative may ask you to use if you should ever run into problems while
using your equipment. Even though these tools are quite helpful, it is recommended that
you only use them when directed to by a the DISH Customer Service Representative.
Resetting Your Receiver
A DISH Customer Service Representative will instruct you when to reset the receiver.
1 Press the red RESET button on the front panel of the receiver.
2 The receiver’s front panel lights will blink and the receiver will restart.
The receiver may take several minutes to restart, reacquire satellite signals, complete
software downloads, and display video again.
Receiver Diagnostics
The DISH Customer Service Representative may ask you to open the Diagnostics screen.
Remember to have an active phone line connected to your receiver.
1 Press MENU, select System Setup, and then select Diagnostics. The Diagnostics
screen shows you various tests the Customer Service Representative may ask you to
perform on your receiver:
• Connection: Tests for a valid receiver phone connection.
• Dial Out: If “No Dial Out Pending” is displayed, the receiver does not need to have its
smartcard records updated.
• Counters: Shows you a list of diagnostic counters. Use PAGE UP and PAGE DOWN
to scroll through the list of counters displayed.
2 Select Done.
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