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Troubleshooting Tables
Telephone for Voice/Data/FAX
What Is Happening Possible Reason What to Do
While you are making a
telephone call, you hear
“clicks.”
• The receiver may have tried to
call DISH Customer Service to
send Pay-Per-View purchase
information. When the
receiver found that the
telephone was busy, it
automatically disconnected.
• You do not have to do anything. You can always
use your telephone line, because the receiver
automatically hangs up if it finds the line is busy.
You pick up the telephone to
make a call, but you do not
hear a dial tone.
• The receiver was calling DISH
Customer Service to send
Pay-Per-View information.
When the receiver found that
the telephone was busy, it
automatically disconnected.
• Hang up, and then pick up the telephone again to
get a dial tone.
Your computer or facsimile
(FAX) machine tries to send a
FAX or modem transmission,
but fails.
• The receiver was calling DISH
Customer Service to send
Pay-Per-View information.
When the receiver found that
the telephone was busy, it
automatically disconnected.
The FAX or modem found that
there was no dial tone, and
cancelled the transmission.
• Re-send the FAX or modem transmission.
Your computer or FAX
machine was receiving a FAX
or modem transmission, but an
error occurred.
• The receiver may have tried to
call DISH Customer Service to
send Pay-Per-View purchase
information during the FAX or
modem call. When the
receiver found that the
telephone was busy, it
automatically disconnected.
This generated “clicks” that
caused an error in the FAX or
modem transmission.
• Have the sender resend the FAX or modem
transmission.
Parental Controls/Locks
What Is Happening Possible Reason What to Do
You set a lock (for example, a lock on
programs by ratings), but the lock
does not take effect.
• You may not have locked the
receiver.
•You must lock the receiver to apply any
lock that you have set.
You forgot the password, so that you
are unable to unlock the receiver.
• N/A • Call DISH Customer Service at 1-800-333-
DISH (3474). You must provide the
following information: (1) your name; (2)
your address; (3) your telephone number;
(4) and the receiver’s serial
identification number.
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