107
Troubleshooting Tables
Message Numbers
Number Possible Reason What to Do
001
• There may be a problem with the
multi-dish switch.
• Check the coaxial cables and their connections to and from
the multi-dish switch. Make sure that all required cables are in
place, and check that all cable connections are tight and dry
(for outdoor cables). Run Check Switch, as directed by a
DISH Customer Service Representative at 1-800-333-DISH
(3474).
002
• Heavy rain, snow, or cloud cover
may be interfering with
transmission of the satellite
signal, or there may be other
interference.
• Note the local weather conditions. Remove any snow or other
debris which may have collected on the satellite dish.
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight.
• Make sure that the satellite dish is aimed at the satellite.
Check the strength of the signal using the Point Dish screen.
Consult your DISH installer to re-aim the dish, if necessary, to
obtain the strongest possible signal.
003, 004
• The wrong type of coaxial cable
may be used in the system, or the
cable run length may be too long.
Or, there may be a problem with
the multi-dish switch.
• Make sure the system uses RG6 coaxial cable; if not, call your
dealer or installer.
• Check the dish-to-receiver cable run length. If your entire
system is DISH Pro, it can be as much as 200 feet. If it is a
Legacy system, it should not be more than 100 feet. Check
the coaxial cables and their connections to and from the multi-
dish switch. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for
outdoor cables). If this does not work, do the Check Switch
test, as directed by a DISH Customer Service Representative.
005
• The receiver may not yet have
been electronically linked with the
system, via the satellite signal.
The satellite dish may have
moved so that it is no longer
picking up the satellite signal. The
cable connections may have
loosened or have moisture inside.
There may be an interruption of
the satellite signal.
• If you have authorized the receiver, wait a few minutes to see
if the message is removed. Make sure that all required cables
are in place, and check that all cable connections are tight and
dry (for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight. Check that the Signal Strength bar in the
Point Dish screen is green and displays the word Locked. If
not, contact your installer to re-aim the satellite dish. If you
have not authorized this receiver, call the DISH Customer
Service Center at 1-800-333-DISH (3474) for help.
006
• The receiver may not be
connected to an active telephone
line.
• You must connect the receiver to an active telephone
connection at all times. If you install two or more receivers,
you must connect each receiver to an active telephone
connection at all times.
011, 012
• Viewers in specific areas are
prohibited from watching certain
programs. For example, viewers
who live close to a particular
football stadium may be
prohibited from watching football
games that are played in that
stadium.
• Remember that the program providers specify which
programs are “blacked out” for which viewers, not DISH.
013, 014
• You may have tried to tune to a
program on a channel which you
have not bought.
• You must buy a channel before you can tune to a program on
that channel. Call DISH Customer Service at 1-800-333-DISH
(3474) to buy the channel, or if you believe this message was
displayed by mistake.
• Sometimes these messages display by mistake. If you are
sure your DISH package includes this channel, then try
resetting your receiver.
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