SECTION 5 - TROUBLESHOOTING
5-6
SmartDate 5 06/08
Fault Message 1100 - Bootstrap Failure
Description Printer fails to program.
Possible
Causes
Faulty printer.
Remedial
Action
Return printer to Markem.Imaje for repair.
Fault Message 1101 - Carriage Failed to Home
Description
The print module / shuttle carriage is not reaching the home
position limit switch.
Possible
Causes
The carriage is being stopped from moving by a blockage.
The drive belt is damaged.
The Home position limit switch is faulty.
Remedial
Action
Remove the cassette and check for blockages.
Check the drive belt for damage.
Check the limit switches for damage.
Use the diagnostics screen to check the limit switch input
signals.
Fault Message 1104 - Calibration Failed initial Tension
Description The printer will not calibrate.
Possible
Causes
No ribbon fitted.
The ribbon is not webbed up correctly.
Wrong ribbon width selected.
The supply spool is slipping.
The take up spool is slipping.
The printer is set to the wrong printer type.
Remedial
Action
Open the cassette and check the ribbon.
Check the take up spool.
Check the printer type in the Settings - Machine options
Use the diagnostic screen to check the calibration values.
Fault Message 1105 - Calibration Ribbon Sensor Failed
Description The printer will not calibrate.
Possible
Causes
The ribbon movement sensor is damaged.
The ribbon movement roller magnet is damaged.
Remedial
Action
Remove the cassette, check the sensor and magnet for
damage.
Table 5– 1: Fault Messages
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