SECTION 5 - TROUBLESHOOTING
5-21
SmartDate 5 06/08
5.4 Common Issues
Listed below are a number of possible faults and suggestions for possible
corrective actions.
5.4.1 No Power to the Printer
• Power switch must be in the ON position. This switch is located at the rear of
the controller.
• Check that the mains cable is correctly inserted into the mains connector
below the switch.
• Check that the mains fuse on the fuse selector is OK and replace it if
necessary.
• Check the mains supply to the SmartDate 5. There may be another fuse or
MCB installed to protect the Mains Cable at source.
5.4.2 Printhead Cables
• Check that the printer to controller cable is tightly screwed in to the connector.
Connectors may vibrate loose under normal operation if not correctly
installed. Loose connections may be the cause of many problems such as
poor print, no print, or no power to the printhead.
• Check that there are no kinks in the printhead data flexible ribbon cable.
• Check that the wires in the printhead power cable are securely fastened to the
connectors.
5.4.3 Encoder
• Check that the encoder is rotating freely. The SmartDate 5 in continuous
mode or SmartDate
5s will not print unless the encoder is moving.
• Check that the encoder is sending a signal back to the SmartDate 5. Use the
diagnostics screen to check the encoder input signals.
• Check that the Encoder is calibrated correctly.
• Check that the Encoder is configured correctly for Clockwise or Anti clockwise
direction. Direction is determined by facing the Encoder wheel with the motor
behind the wheel as shown previously.
• For best results the Encoder wheel should be positioned on the moving
substrate over the print roller.
• Mismatched substrate speed and ribbon speed will lead to tension faults.
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