SECTION 5 - TROUBLESHOOTING
5-32
SmartDate 5 06/08
5.12.6 Text missing at start of print
This can usually be resolved by increasing the Start Border setting. This will allow
the printhead to run along the ribbon before it starts printing.
5.12.7 Text missing at end of print
This can usually be resolved by increasing the End Border setting. This will allow
the printhead to run along the ribbon after the print.
5.12.8 Print rubs off
This can be for a number of reasons:
• There is not enough energy going to the head. This is more apparent in cold
environments. Increasing the Darkness and in extreme conditions, the
background energy levels of the head can make a difference to the
permeability. Putting the SmartDate 5 in High Speed Mode will also make a
difference.
• In environments of high temperature and humidity, the applied ribbon may still
be warm and could rub off. Trying a different ribbon grade could be the
solution.
• Mismatch in ribbon/ substrate. Some substrates have coatings that make it
very difficult to adhere to. The coatings may be, for example, a wax/ resin mix
similar to the actual ribbon. If this is the case, then trying another ribbon grade
is the best recommendation. If you are using a Markem.Imaje Grade 3810,
then try a Grade 3910. This may resolve the problem, but remember this is a
resin-based ribbon that needs more energy to print, so may be limited in
speed (typically to <350mm/s on polypropylene).
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