Dover markem-imaje SmartDate 5 - Faded on one side; Blurred edges; Missing lines perpendicular to printhead

SECTION 5 - TROUBLESHOOTING
5-31
SmartDate 5 06/08
5.12.3 Faded on one side
This is generally due to a misalignment of the printer to the platen roller/ pad. The
printhead will move down to print on the substrate, and will hit one side of the
roller/ pad first.
Recommendations:
• Check that the printer is not loose, especially if it has just been replaced.
• Align the printer correctly. You can use the HEAD DOWN key in the
Engineering Mode/ Manual Control menu to move the head out. Doing this
whilst increasing the air pressure from zero upwards will enable you to see
whether the alignment is correct. If the printhead is misaligned loosen the
screws on the mounting bracket and align the printhead along the roller.
• Tighten the screws and try a test print.
5.12.4 Blurred edges
This is generally due to the darkness setting being too great, however, it could
also be compromised if DRS is enabled.
Recommendations:
• Reduce the darkness or increase the print speed
5.12.5 Missing lines perpendicular to printhead
This is generally due to either a dirty printhead or a damaged printhead. Dirt can
build up on the printhead after a period of time causing dots to be missing. If a
printhead becomes damaged by physical or element damage, it can cause
missing dots, see section Printhead Care.
Recommendations:
• Clean the printhead.
• Use the Offset to move the image away from the damaged dots, or replace
the printhead.