SECTION 5 - TROUBLESHOOTING
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SmartDate 5 06/08
5.12.12 Double printing 
Check the sensor/ signal source to make sure that it is not triggering twice per 
product. If the input is a relay, and you find that it is bouncing, then increase the 
Debounce Time or Debounce distance to filter out the bounce.
5.12.13 Prints occur on every other product (or less) 
The likely causes for this are timing issue (refer to Timing Issues, Section 3, for 
further details). 
The print cycle may be too long: 
• The overall print cycle is longer than the product to product time. The 
SmartDate 5 must complete its cycle before it can process the next print 
signal. 
Either reduce the throughput of the host machine or increase the cycle time on the 
SmartDate 5. On an Intermittent printer this can be done by increasing the print 
speed, or possibly the return speed, depending on the particular application. On a 
Continuous printer this can be done by increasing the return speed only. Also 
check the Debounce and Delay Time. 
• Registration setting is too long (Continuous only)
• This can increase the Cycle time to be greater than the product to product 
time, thus only printing every other product.
5.12.14 Overlapping prints
When using DRS mode to print larger images at high substrate speeds, it is 
possible for the gap between prints on the ribbon to overlap. If this occurs the 
Ribbon Advance setting should be increased to allow bigger gaps between the 
prints on the ribbon.
5.12.15 Cropped Prints
With Combined machines if the printer is changed from an Intermittent to a 
Continuous printer it is necessary to re-power the printer. If this is not done and an 
image length longer than 75 mm is selected, the image will be cropped to 75 mm.