Try to never start the UPS when an error status is present. First eliminate the er-
ror source and then restart the device.
If the above-mentioned actions are unsuccessful, please contact our customer
service (Service Hotline) immediately.
In doing so, have the following information ready to ensure swift resolution:
– Model, serial number and configuration of the device;
– Progress of the issue and time at which it first occurred;
– Displayed information in the LCD/LED area of the control panel (sta-
tus or warning and alarm messages);
– Power supply status, load condition, environmental conditions of
temperature and moisture, ventilation conditions;
– Status data such as, e.g., the age of the accumulator.
Most importantly, name the respective qualified contact persons for the clarifica-
tion of the issue and its resolution.
10. Service hotline
Should you encounter any general problems or require any information regard-
ing safety, please contact our service hotline:
Telephone: 0049 / (0) 741 – 17451-52
Telefax: 0049 / (0) 741 – 17451-29
You can also reach us via email at:
kundendienst@effekta.com
In addition, you can contact the relevant department or branch office directly as
listed on our website:
http://www.effekta.com
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