Eighteeth E-connect S - 10. Troubleshooting; Power and Charging Issues

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10.Troubleshooting
When trouble is found, check the following points before contacting your distributor.
If none of these are applicable or the trouble is not remedied even after action has
been taken, the product may have failed. Contact your distributor.
Problem
Cause
Solution
Ref.
chap
The power is
not turned on.
The battery is flat.
Charge the battery.
7.1
Press the main switch too
short time.
Press the main switch
more than 0.5 seconds.
5.1
The power LED
on charge base
does not light.
Using a wrong adapter.
Use the original
adapter.
4.4
The adapter is not connected.
Check the connection.
4.4
The plug of the adapter is not
inserted into the outlet.
Check the connection.
/
There is no electricity in the
outlet.
Check the connection.
/
No charge
indicator flash
on handpiece
screen
Put the handpiece into the
charge base in the wrong
direction.
Check the direction.
4.4
Charge pin of charge base
unable to rebound.
Remove debris which
between move part and
base of the charge pin.
/
Contactors are dirty.
Cleaning the surface of
contactors.
/
The charge base broken.
using adapter connect to
handpiece directly, and
Contact your distributor.
/
Handpiece
The handpiece broken.
Check if there is a sound
of beep or motor, and
/