ELAN HC6/HC12 INSTALLATION MANUAL
© ELAN 2010 | All rights reserved.
Page 54
Ethernet
Symptom Possible Cause Solution
System Controller
DOES NOT show in
g! ConnectPro
1. Unit not powered or is turned off
2. Ethernet connection not connected
3. Computer and System Controller
are on different networks
4. Router / switch not functioning
properly / not powered
5. Computer’s Wi-Fi connection faulty
6. IP conflict with another device on
the network
1. Verify power, turn on
2. Connect Ethernet port to switch / router, etc.
3. Connect to same network
4. Verify router, switch functionality / power router, switch
5. Correct connection, use hard-wired connection
6. Correct IP settings (Do not have the same IP address
on another device on the network. See Appendix A for
IP configuration information.)
System Controller
DOES show in g!
ConnectPro but
can’t be accessed
1. Password not entered / Incorrect
password
2. Computer / Network Firewall is
blocking connection
3. Computer and System Controller
are on different sub-nets
1. Enter password / use correct password
2. Temporarily disable firewall / create an exception in the
firewall settings (Contact Network Administrator)
3. Correct sub-net connections / programming
System functions
properly but can’t
be accessed from
outside the local
network
1. Incorrect System Name / Password
2. Router’s port forwarding settings
incorrect.
3. No Internet connection
4. Not resolving DNS
1. Verify System Name / Password
2. Correct port forwarding settings (See Appendix A for
port settings.)
3. Verify / correct network settings and Ethernet
connections
4. Verify DNS settings with Internet Service Provider
System unable to
connect to the
World Wide Web
Incorrect Default Gateway or DNS Server
information in g! ConnectPro
configuration software
Use correct Default Gateway and DNS Server information.
Verify Ethernet activity using the Ethernet Activity Status LED. See page 37 for information.
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