Instruction Manual
Product Support
HelpProduct Support
Electro-Craft product support is available over the phone. When you call, you should be at your
computer and have the hardware and software manuals at hand. Be prepared to give the fol-
lowing information:
◆
The version numbers of the hardware and software products.
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The type of hardware that you are using.
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The fault indicators and the exact wording of any messages that appears on your screen.
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How you tried to solve the problem.
Distributor & Representative Network
Electro-Craft has a wide network of distributors that are trained to support our products. If you
encounter problems, call the distributor or representative where you purchased the product
before contacting the factory.
Applications Engineers and Field Service
In the United States you can reach the Electro-Craft factory based support staff by phone between
7:30 AM and 5:00 PM (CST) Monday through Friday at 1-800-328-3983. The applications engi-
neers can assist you with programming difficulties as well as ideas for how to approach your
automation task. Should your problem require on-site assistance, field service is available.
The applications engineers can also be reached via fax at 1-612-942-3636. The fax machine is
open 24 hours 7 days a week. Faxes will be answered during regular business hours only.
In Europe, support can be obtained through Electro-Craft Limited. The support staff may be
reached by telephone between 8:30 and 17:30 local time, Monday through Friday at
[44] 1270-580142, or via fax at [44] 1270-580141.
Bulletin Board Service (BBS)
If you have a modem, you can reach the Electro-Craft BBS 24 hours a day, 7 days a week at
1-612-942-3618. The following services are available through the BBS:
◆
Example application programs.
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Technical bulletins.
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Leave messages and files for the application engineers.
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Help with your application.
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