Troubleshooting
Problem Possible Cause Solution
Locking
conditions
Reset the Proame IFC
· Turn the system off by pressing the ON/OFF button on the
transmitter
· After approximately 2 seconds press the ON/OFF button on the
transmitter again.
· In the manual ame control mode, use the down arrow button to
reduce the ame to off, indicated by the word OFF displayed on
the transmitter LCD screen.
· Wait approximately 2 seconds and press the up arrow button, the
ignition sequence will start.
· With the transmitter off, move the slider switch on the receiver to
the OFF position.
· Wait approximately 2 seconds and move the receiver slider
switch to the ON position.
Main burners
will not start
The pilot ame has gone out · See “Pilot will not remain lit”
The remote control is not working
correctly
· Replace the batteries
The thermostat is disconnected or
set too high
· Set the thermostat to a lower temperature
Problem with thermopile circuit
· Check gas line pressure
· Check wiring to thermostat for breaks
· Check for ame impingement on thermopile
Flame lifting
Leak in vent pipe · Check for leaks in vent connections
Improper vent conguration · Check vent conguration with manual
Terminal may be re-circulating ue
gases
· Check to see if terminal is on correctly
· May need to install high wind termination cap.
· Contact dealer
Blue Flames
The heater has just been started
· Normal during start up: ame will yellow as the replace heats
up
Improper air shutter adjustment · Adjust air shutter – contact your dealer
Glass fogs up
Normal condition: after the
appliance warms up the glass will
be clear.
**Due to additives in gas, glass may get hazy during operation**
Clean as needed.
Flames are
burning
“dirty” or
sooting
The logs or glasses are placed
incorrectly
· Check log positioning
· Check level of glasses layout
Improper air shutter adjustment
· Increase primary air by opening the air shutter and/or by
opening the vent restrictor
· Check for proper venting and blockage of the vent termination
· See also “Burners will not remain lit”
Incorrect rating input · Check manifold pressure and clock input rating for over-ring
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