116 Troubleshooting
Printer does not work correctly with the USB cable
If your printer does not work correctly with the USB cable, try one
or more of these solutions:
❏ Make sure that the cable you are using is a standard, shielded
USB cable.
❏ If you are using a USB hub, connect the printer to the first tier
of the hub, or connect the printer directly to the computer’s
USB port.
❏ For Windows Me or 98, try reinstalling the USB printer device
driver and the printer software. First, uninstall EPSON Printer
Software using the Add/Remove Programs utility in the
Control Panel, then uninstall EPSON USB Printer Devices.
Next, reinstall the software as illustrated in the Start Here. If
EPSON USB Printer Devices is not registered in the
Add/Remove Programs list, access the CD-ROM and
double-click epusbun.exe in \<Language>\WINME or
\<Language>\WIN98 folder. Then follow the on-screen
instructions.
Printing a Self Test
Running the printer’s self test helps you determine whether the
printer or the computer is causing the problem:
❏ If the self test results are satisfactory, the printer is working
properly and the problem is probably caused by your printer
driver settings, application settings, computer, or interface
cable. (Be sure to use a shielded interface cable.)
❏ If the self test does not print properly, there is a problem with
the printer. See “Problems and Solutions” on page 99 for
possible causes and solutions to the problem.
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