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• Make sure there are no obstacles interfering with the projection window. Clean the obstacle sensor if
there are no obstacles.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)
Projector Light Status
Feature Settings - Operation Menu
Related tasks
Unlocking the Projector's Buttons
Solutions to Remote Control Problems
If the projector does not respond to remote control commands, try the following solutions:
• Check that the remote control batteries are installed correctly and have power. If necessary, replace
the batteries.
• Make sure you are operating the remote control within the reception angle and range of the projector.
• Make sure the projector is not warming up or shutting down.
• Check to see if a button on the remote control is stuck down, causing it to enter sleep mode. Release
the button to wake the remote control up.
• Strong fluorescent lighting, direct sunlight, or infrared device signals may be interfering with the
projector's remote receivers. Dim the lights or move the projector away from the sun or interfering
equipment.
• If available, turn on one of the remote receivers in the projector's menu system, or check if all the
remote receivers were turned off.
• If the remote receiver setting is off, press and hold the Menu button on the remote for at least 15
seconds to restore the default setting.
• If you assigned an ID number to the remote control to operate multiple projectors, you may need to
check or change the ID setting (feature not available with all projectors).
• If you lose the remote control, you can purchase another from an Epson parts distributor.
• Press the 0 (zero) button on the remote control while holding down the ID button. By selecting 0 on the
remote control, you can operate all of the projectors regardless of the projector ID settings.
Parent topic: Solving Projector or Remote Control Operation Problems
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