Epson Stylus Pro 7400 - Remedies for Error Messages

EPSON Stylus Pro 7400/7800/9400/9800 Revision B
Troubleshooting Troubleshooting based on Panel Messages 181
3.2.3 Remedies for Error Messages
When an error occurs, the printer displays the error message instead of “READY” or
“PRINTING” messages.
The following tables explains the error messages and remedies.
PAPER OUT
LOAD PAPER
CLEANING ERROR
REMOVE THICK PAPER
CLEANING ERROR
PRESS PAUSE BUTTON
SENSOR ERROR
LOAD DIFFERENT PAPER
PAPER EJECT ERROR
REMOVE PAPER FROM PRINTER
PAPER OUT
LOAD PAPER
Description Remedy
The printer run out of paper.
 The Paper Set Lever was set in the paper
setting position with no paper loaded.
 A posterior end of the cut sheet or roll
paper is detected in the middle of printing,
and the printing is interrupted.
Release the Paper Set Lever to load paper,
and reset the lever to its front position.
Description Remedy
The printer cannot run a cleaning.
A paper which is thicker than 0.8 mm is
detected when the printer attempted to run a
cleaning.
Release the Paper Set Lever to remove the
paper, and reset the lever to its front position.
Description Remedy
The printer failed to run a cleaning.
The Ink-mark Sensor detected dot missing
after running the auto cleaning.
Press the [Pause] button. The printer returns
to “READY” state ignoring the dot missing
condition.
Description Remedy
The Ink-mark sensor caused a SN gain
error
The gain of the Ink-mark Sensor cannot be
determined.
Release the Paper Set Lever to replace the
paper with the correct one, and reset the lever
to its front position.
Or press the [Pause] button.
Ink-mark Sensor paper type identification
error
The Ink-mark Sensor cannot recognize the
paper.
Release the Paper Set Lever to replace the
paper with the correct one, and reset the lever
to its front position.
Or press the [Pause] button.
Description Remedy
The printer failed to eject paper.
 When the printer tried to eject the paper, it
detected that another paper is left in the
paper path.
 The paper was ejected by releasing the
Paper Eject Roller.
Release the Paper Set Lever to remove the
paper, and reset the lever to its front position.
Description Remedy
The printer run out of roll paper.
 The Paper Set Lever was set to its front
position with no roll paper loaded when
roll paper is specified in the panel setting.
 A posterior end of the roll paper is
detected in the middle of printing, and the
printing is interrupted.
Release the Paper Set Lever to load paper,
and reset the lever to its front position.