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• If you are using TCP/IP, make sure the printer's IP address is set correctly for your network. If your
network does not assign IP addresses using DHCP, set the IP address manually.
• Check your wired LAN router or access point to see if the LED for the port to which your printer is
connected is on or flashing. If the link LED is off, try the following:
• Make sure the Ethernet cable is securely connected to your printer and to your router, access point,
switch, or hub.
• Try connecting your printer to a different port or a different router, access point, switch, or hub.
• Try connecting with a different Ethernet cable.
• Try printing to your printer from another computer on the network.
Parent topic: Solving Printing Problems
Print Head Moves But Nothing Prints
If the print head is moving and nothing prints, try these solutions:
• Print a nozzle check pattern. If the pattern does not print correctly, clean the print head again. (If the
printer has not been used for a long time the nozzles may be clogged.)
• If you see the message Circulating ink on the product's LCD screen, the printer is automatically
circulating the White or Metallic Silver ink cartridges to prevent sedimentation. Wait a few moments for
the message to disappear or press the pause/cancel to cancel the process.
Parent topic: Solving Printing Problems
Related concepts
Print Head Maintenance
Printing Continues After Media Roll Empties
If printing does not stop when the media roll ends, make sure the Media End Check setting is set to On.
For best results, leave this setting turned on.
Parent topic: Solving Printing Problems
Related references
Printer Setup Menu Settings
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