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Removing Jammed Media
If media jams in the printer, check the following:
• Make sure the media is not curled, creased, or folded on the leading edge. Do not use media that
exhibits these problems.
• Check the media specifications to make sure you can use the media with your printer and your RIP
software. Check the RIP software manufacturers media guidelines.
Follow the steps here if media becomes jammed in the product.
1. Turn off the printer.
Note: If you see a message on the product control panel and the product will not turn off, unplug the
power cable.
2. Open the front cover.
3. Grasp the tabs on the media holding plates and slide them to the left and right sides.
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