Solving Problems
Checking the Printer Status
Checking Messages on the LCD Screen
If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.
Error Messages Solutions
Printer error. Turn the power o and on again. If
the problem persists, contact Epson Support.
❏ Remove any paper or protective material in the printer and the paper
cassette. If the error message is still displayed after turning the power
o and on again, contact Epson support.
❏ When the following error codes are displayed, check the paper for
the maximum number of sheets that can be loaded in each paper
source.
000181, 000184
Printer error. Contact Epson Support. Non-
printing features are available.
The printer may be damaged. Contact Epson support or an authorised
Epson service provider to request repairs. However, non-printing
features such as scanning are available.
Printer error. For details, see your
documentation.
The printer may be damaged. Contact Epson support or an authorised
Epson service provider to request repairs.
Paper out in XX. Load paper. Paper Size: XX/
Paper Type: XX
Load paper, and then insert the paper cassette all the way.
Too many paper cassette units are installed. Turn
the power
o
and uninstall the extra units. See
your documentation for details.
You can install up to one optional paper cassette unit. For other optional
paper cassette units, uninstall them by following the reverse steps to
installation.
Unsupported Paper Cassette Units have been
installed. Turn the power o and uninstall. For
details, see your documentation.
Unsupported optional paper cassette units have been installed.
Uninstall them by following the reverse steps to installation.
Cannot print because XX is out of order. You can
print from another cassette.
Turn the power o and on again, and then reinsert the paper cassette. If
the error message is still displayed, contact Epson support or an
authorised Epson service provider to request repairs.
You need to replace Ink Supply Unit(s). To ensure you receive premium print quality and to help protect your
print head, a variable ink safety reserve remains in the ink supply unit
when your printer indicates it is time to replace the ink supply unit.
Replace to new ink supply units.
Paper Conguration is disabled. Some features
may not be available. For details, see your
documentation.
If Paper Setup Auto Display is disabled, you cannot use AirPrint.
User's Guide
Solving Problems
181
To Next Page
Loading...
Need help?
General
